Refund Policy

 1.Standard Terms 

• New Registration: 5 Days (120 Hours) 
• Auto-Renewal (one-year): 45 Days (1080 hours) 
• Auto-Renewal (multiple-year): 5 Days (120 Hours) 
• Manual Renewal: 5 days (120 Hours) 

 2.Exceptions 

• .AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours) 
• .COM.AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours) 
• .NET.AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours) 
• .ORG.AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours) 
• .CZ: Manual Renewal – 59 Days (1416 Hours) 
• .IT: Auto-Renewal / Manual Renewal – 14 Days (336 Hours) 
• .MX: New Registration – 45 Days (1080 Hours) Registration fee frozen during period, no charge. Fee is charged at day 46, No refund. If the domain name is deleted during the Grace Period the fee is unfrozen. 
• .COM.MX: New Registration – 45 Days (1080 Hours) Registration fee frozen during period, no charge. Fee is charged at day 46, No refund. If the domain name is deleted during the Grace period the fee is unfrozen. 
• .PE: Manual Renewal – 29 Days (696 Hours) 
• .COM.PE: Manual Renewal – 29 Days (696 Hours) 
• .NET.PE: Manual Renewal – 29 Days (696 Hours) 
• .NOM.PE: Manual Renewal – 29 Days (696 Hours) 
• .ORG.PE: Manual Renewal – 29 Days (696 Hours) 
• .PH: Manual Renewal – 59 Days (1416 Hours) 
• .COM.PH: Manual Renewal – 59 Days (1416 Hours) 

• .NET.PH: Manual Renewal – 59 Days (1416 Hours) 
• .ORG.PH: Manual Renewal – 59 Days (1416 Hours) 
• .SE: Manual Renewal – 69 Days (1656 Hours) 
• .SG: Manual Renewal – 29 Days (696 Hours) 
• .SO: Auto-Renewal / Manual Renewal – 4 Days (96 Hours) 
• .COM.SO: Auto-Renewal / Manual Renewal – 4 Days (96 Hours) 
• .NET.SO: Auto-Renewal / Manual Renewal – 4 Days (96 Hours) 
• .ORG.SO: Auto-Renewal / Manual Renewal – 4 Days (96 Hours) 
• .UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours) 
• .CO.UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours) 
• .ME.UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours) 
• .ORG.UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours)

Pre-Registrations 

• For gTLD pre-registrations, application fees are non-refundable*.
  *For more information on pre-registration refunds with Donuts Inc. family of TLDs, see Donuts’ Pre-Registration Refunds and Auctions Policy

Expert Services

If an Expert Service has already been performed, it is non-refundable. If the service has not yet been performed, it is eligible for a refund within 30 days from the transaction date.

Get Started Service

If a Get Started Service has already been performed, it is non-refundable. If the service has not yet been performed, it is eligible for a refund within 30 days from the transaction date.

Hosting Services

If a Hosting Service has already been performed, it is non-refundable. If the service has not yet been performed, it is eligible for a refund within 30 days from the transaction date.

Purchased Product with Free Domain

If you cancel a purchased product that includes a free domain name, the list price of the domain name will be deducted from the refund amount. The list price refers to the price of the domain name listed on Cheap-Domain Registration.com’s website and does not include any promotions, discounts, or other price reductions.

Services

Website Services:

Build Fee: A 30% cancellation fee applies when the site design is in progress, and a 70% cancellation fee applies when the site design is delivered for review. Once the first revision is completed or after 30 days from the transaction date, it becomes non-refundable. After 180 days from the transaction date, web service design is considered completed and not eligible for a refund.

Hosting: Eligible for a refund according to the “Standard Refund Terms” mentioned above.

Logo Design: A 40% cancellation fee applies when the design is in progress. It becomes non-refundable once the artwork is delivered or within 30 days from the transaction date.

Website Makeover Services:

A 30% cancellation fee applies when the site design is in progress.

A 70% cancellation fee applies when the site design is delivered for review.

It becomes non-refundable once the service is complete.

Website Care and Marketing Services:

If you have used Website Care or Marketing Services during the billing period, your subscription is non-refundable.

Marketing Services Premium: If the plan is bundled with Website Design Services and there is no customer contact for 6 weeks, the services will be closed and non-refundable. Refunds are only available within 30 days of purchase if a manual malware removal was not completed.

WordPress Premium Support:

Refunds may be granted if the plan is cancelled before the end of the billing cycle and no credits have been used. If a service has already been performed during the month, it is non-refundable. If the service has not yet been performed, it is eligible for a refund within 30 days from the transaction date. Future unused months may also be refunded if the plan is cancelled and pre-payment was made.

Trustee Fees

Trustee fees are refundable if the domain was not successfully registered. However, trustee fees are non-refundable upon renewal.

Website Security

Refunds are available within 30 days of purchase only if a manual malware removal was not completed.

Products Not Eligible for Refunds

The following products are not eligible for refunds:

Appraisals (Express and Certified Appraisals are non-refundable if the customer has already applied the credit).

Auctions Memberships

Cloud Servers

Configuration Add-Ons

Discount Domain Club (if used for purchase)

Domain: Auctions, Buy Service (refund only if no bid has been submitted on the domain for which the service was purchased), Consolidation or Monitoring

Hosting Connection paid Apps (non-refundable once set up)

Merchant Accounts

Office Max Bundles

Premium Domain Names

Redemption Fees

Transfers (if successful)

Registrations or Renewals in the following TLDs are fully non-refundable:

.AI .NU .AM .NZ .AT .CO.NZ .BE .NET.NZ .CH .ORG.NZ .CL .PL .DE .BIZ.PL .DK .COM.PL .ES .INFO.PL .COM.ES .NET.PL .NOM.ES .ORG.PL .ORG.ES .RU .EU .COM.RU .FM .NET.RU .FR .ORG.RU .GG .TC .GS .TK .CO.JP .VE .JP .CO.VE .KR .COM.VE .CO.KR .INFO.VE .NE.KR .NET.VE .RE.KR .ORG.VE .MS .WEB.VE .NL .VG .NO .CO.ZA

Registrations or Renewals in the following TLDs are refundable, except for the condition in parentheses (in which case, they are non-refundable):

Registrations or Renewals in the following TLD’s are refundable, except for the condition in parentheses (in which case, they are non-refundable): **